OfficeTradecraft.com


Professional Network Administration by Kathleen Kettner

Action Notes – Example

Fact-driven info collected as it happens.  Capture names, dates and details for future reference.

 

Date

Keyword

Situation

Discussion

Resolution

 

10/10/2008

Web domain MX record

WEB HOST CHANGE

OurDomain.com new hosting plan with TheirDomain.com requires re-addressing internal email server and external DNS/PTR records

Update IP address for mail service to 123.45.678.90 and “A”  records for OWA links

 

10/10/2008

Email server hotfix KB987456

Delayed NDR notices, queue stalls; clears with SMTP service restart

http://support.companyx.com/ kb987456

KB 987456 applied to update aqueue.dll; test OK x 5 @ 17:30

 

10/10/2008

Budget Meeting - Proposal

printer/scanner future cost; consulting fees

PrintScanCostAnalysis2008Q3.doc and ConsultFee2008Q3.doc with Exec Committee and Finance Team

Approved:  Print-scan $4,000 Consulting fees +15%

 

10/14/2008

Inventory CPU

Office Reorganization

Verify CPU placement after 3rd floor reorganization

Next Update Calendared for 10/14/2009

 

10/15/2008

Inventory User

Office Reorganization

Update Office Phone Fax Conference Reception Lists

Next Update Calendared for 12/15/2008

 

10/15/2008

Printer15 – Xerox 8560

Maintenance

1-866-866-8886 “Billie” at PrintAll Contract 12-444. 

Replace pickup rollers, clean glass, reset copy count.

 

10/15/2008

HOW TO Symantec antispyware test

Check effectiveness of antispyware settings after 10/08/2008 install

http://www.symantec.com/content/en/us/enterprise/media/security_
response/whitepapers/testing_methodology_for_antispyware_removal.pdf

 

 

10/16/2008

User Delete AnnaCountant

Pittsburg AnnaCountant delete

Password change, access right removal, email address display name change, snapshot mailbox, keycard I3-04029 deactivated, AUDIX general message set